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Corrections Policy

On this page, you'll find the EDU Corrections Policy of the Office of Marketing and Communications. For general resources and answers to common questions, please visit our FAQ. For questions regarding corrections not addressed in this policy, please contact us at web@cca.edu.



What types of corrections does MarCom accept?

We're receptive to all feedback and prioritize it on a rolling basis. Send your requests to web@cca.edu. Each suggestion will be considered in the context of the institution's overall content strategy, as well as competing priorities. When we’re unable to make a requested update or addition, we'll let you know in writing through email.



What should I include when submitting media corrections?

  • The page URL
  • A screen capture of the image that needs to be replaced
  • Context for why the image needs to be replaced
  • A new image or details regarding the type of image you would prefer
  • Image credit/caption details, when relevant, for your new image
  • If you provide an image, please reference the CCA.edu Media Specification Guidelines



What should I include when submitting copy (text) corrections?

  • Include the page URL
  • Clearly explain your corrections (bullet points are great)
  • If you have numerous and/or complex corrections, you can take a screenshot of the page and annotate it with comments, highlights, etc
  • If your corrections are critical to enrollment, please provide a tentative deadline


TIP: Did you know that you can screenshot the length of an entire webpage?

Add an extension to your browser, like this one for Chrome, to take a screenshot. You can then download it as a PDF or image.



MarCom let me know that they’ve made my corrections. Do I need to do anything else?

Please take the time to:

  • Review the page(s) again
  • Verify that you have no more changes




What does a helpful correction request look like?

Image of a marked-up page that has specific feedback


DON'T HAVE TIME TO ANNOTATE A PDF?
Create a concise, bulleted list instead:

  • URL is https://www.cca.edu/community/#section-students
  • In “Life on campus” text block, please change “MFA” in image caption to “BFA.”
  • In “Life on campus” text block, please capitalize the “c” in “coffee” in second paragraph.
  • That same second paragraph mentions some form of the word “need” three times. Please rewrite this paragraph to remove redundancy.


What does an ineffectual correction request look like?

Image of a marked-up page that has oblique, non-specific feedback

Have a question not addressed here or in our FAQ? Please contact web@cca.edu.