Need Help?

Skip to Content

CCA Portal


How to Request a Refund in PaperCut

Last updated on Apr 30, 2019

PaperCut account balance and Details button
  1. After logging into PaperCut Client (located in the dock of all lab computers) click the “Details” link in the client window.

2. Logon to your PaperCut user page using your CCA credentials

PaperCut login screen

3. On the left Navigation Bar, Click on Recent Print Jobs.

PaperCut sidebar menu

4. Locate the job(s) that you would like to request a refund for and click on the Request Refund link.

PaperCut Recent Print Jobs page

5. Please make sure to indicate a reason explaining the need for a refund. ***

PaperCut Refund Request page

*** Note all refund requests will be determined in relation to CCA’s Digital Printing Policy
Additionally, if there is a print quality problem because of device error, please bring your print to an Academic Computing Staff member for confirmation.