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Updates on October 1 Data Center & Systems Outage

Posted November 12, 2021, 4:03 PM

General updates

CCA's on-premises data center suffered extensive damage on Friday, October 1. Since that time, Technology Services has been working in coordination with functional owners and vendors to restore systems affected by the outage as quickly as possible.

Fortunately, many key systems, including CCA.edu, the Portal, primary administrative systems, and several critical systems related to academics (such as Moodle, VoiceThread, Panopto, and MURAL) are up-and-running, and many others that were temporarily down have now been restored.

However, a few critical systems remain unavailable and require further support to rebuild the applications, restore settings, and recover data.

Please be assured that this remains a top priority for Tech Services. If you have questions, please contact the Help Desk.

System status updates

See our Systems Outage Tracker for a full list of which systems are working and which remain unavailable. This document is updated hourly.

Other things to be aware of

  • The CCA and CCA Guest WiFi networks are not accepting new registrations. To connect to WiFi on the San Francisco and Oakland campuses, please use the CCA-Temp network (access instructions here).
  • If you need to recover your CCA password, please reach out to the Help Desk (ph: 510.594.5010).