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Portal Card Sorting Activity

Last updated on Nov 21, 2022

Not sure where to start? Drop by for one of our in-person card sorting sessions on Tuesday, November 29 or Tuesday, December 6. Staff can provide guidance and answer questions as you complete the activity.

We're enlisting users' help to change how we organize content on Portal.

Why should I participate?

By participating in our card sort activity, you will help shape the future of the CCA Portal and improve the site browsing experience. Additionally, you'll have the opportunity to learn more about and take part in an important aspect of user experience design, in this case for the CCA Portal.

Card sorts are often done in user experience research to provide insight into how users expect for information to be organized. Card sorting helps ensure that changes to a website's structure are driven by data. The exercise can also reveal gaps in existing content, confusion about terminology, and other user pain points, all of which can be harnessed to drive meaningful improvements.

How does a card sort work?

In a card sort, participants are presented with a set of cards, each of which corresponds to a page on a website. Participants are asked to organize the cards into groups or categories based on their own intuitions and/or preferences.

Watch the video below for a brief overview of the exercise, then read below for details on how to participate!


Why we're doing a card sort

What's the point of a card sort?

There are no right or wrong answers in a card sort. The purpose of the activity is to collect feedback from users and/or stakeholders, who may have different expectations about how best to group information.

By collecting this data, web/content designers can better understand where user preferences overlap and diverge, and they can (re)organize site content to align with the majority of users' expectations. Additionally, card sort data helps designers consider alternative and/or multiple modes of surfacing information, such that their website is accessible to any user.

Why does Portal need a card sort?

The Web and Mobile Development team, in response to feedback from Portal users, is re-evaluating the information architecture for the site. By conducting this card sort, we'll gain a better understanding of the improvements we can make to the top-level organization of the site. Our hope is to improve the experience of browsing Portal.


How do I participate?

Join for an In-Person Session or Online

This card sort can be conducted asynchronously using a digital template, meaning that you'll be able to complete the exercise on your own, at your own pace. Follow the instructions below to do so.

However, you can also complete the card sort at one of our upcoming drop-in sessions. Join us anytime between 11am and 4pm on Tuesday, Nov 29 or Tuesday December 6 in Computer Lab A.

How to Access/Complete the Card Sort Online

  1. Open the Portal card sort MURAL template.
  2. Sign in to MURAL using your CCA credentials (or follow the prompts to create/activate your account).
  3. Select "Create mural from template."
  4. Complete the card sort activity, following the instructions at the top of the board.
  5. Submit your completed card sort with our team (see instructions below).

Share your card sort file with our team

  1. Select "Share."
  2. Select the "Visitors" tab.
  3. Select "Copy link."
  4. Open our card sort submission form.
  5. Paste the copied MURAL link into the form field provided.
  6. Select "Submit" to send us the form.

Deadline: Wednesday, December 14

We have extended the deadline to complete and submit your card sort file to Wednesday, December 14. We may not be able to include late submissions in our feedback analysis.


Keeping in touch

If you wish to follow up with our team about the card sort activity or you're curious about the information architecture redesign generally, feel free to drop our team a line anytime!