Student Making and Technology Support
The Help Desk, Libraries, Academic Computing and Instructional Fabrication teams have joined forces to offer a holistic approach to remote support. Through tech support, coaches and mentors, these services support students experiencing challenges with online course tools, creative software and making tools as part of their coursework.
Many existing services have been redesigned for virtual delivery, new services have been added, and hours expanded to address time zone differences. The process by which these are accessed has been streamlined, so students can be connected to help as quickly as possible.
Requests for any of the services below, as well as general questions about technology, or technology support, can be initiated through the Help Desk. This Fall, to accommodate students in different timezones, we have expanded Help Desk Hours to 8am - 8pm Monday through Friday.
We have added Help Desk Chat, making it easy for you to connect with one of our Help Desk staff. You’ll find a chat option on this page in the lower right corner, the Help Desk page, or any of the Educational Technology or Academic Technology pages on Portal. Simply click on the chatbot to open it and ask your question to get started! Someone will respond shortly during open hours (Mon-Fri, 8am-8pm), or as soon as we are next open.
Through Help Desk tickets and Chat, we can answer most technical questions, connect you with specialists who can troubleshoot more complex issues, and refer you to services available to best offer help for your specific needs, including all of the services listed below.
Student Software Access
Information about accessing student software can be found on the Portal Student Software page. This includes software for classroom use, such as Moodle, Mural, Panopto, and VoiceThread, as well as project-specific software, like Adobe, Autodesk, Rhino, and many other titles.
For Moodle, VoiceThread, Panopto and Mural, we have a team that provides help documentation, delivers workshops and tutorial recordings, answers any questions and troubleshoots issues that come up. Contact the Help Desk to get help from these experts.
From the Creative Software Portal page you will have access to self-service software downloads, CCA’s VPN, help documentation, freeware, and other software resources (e.g. rendering). For assistance installing creative software, please contact the Help Desk.
Software and Skills Coaching
A team of staff and student coaches who are experts in software and tools used by CCA students for coursework are available to meet one-on-one with you. They can help you get started with tools that are new to you, or help resolve a particular challenge that has come up with your assignment or project.
Studio Manager Office Hours
Studio staff are available to provide one-on-one or small group support for your projects. They can answer questions, troubleshoot your project or design, give you advice on tools and materials and help you figure out solutions that will work in your home studio.
CCA Libraries offer many online research resources beyond our print books. Our search engine at https://libraries.cca.edu/ covers millions of academic articles as well as complete ebooks.
CCA Maker's Commons
Community Spaces and Virtual Studios
The CCA Maker’s Commons is an online space sponsored by CCA’s Studio Managers. Maker’s Commons is being developed by a team of student community managers to give their peers a place for creative socialization. The Commons is hosting skill-shares, studio open houses, and connecting our community across distance and disciplines.