Student Making and Technology Support
The Help Desk, Libraries, Academic Computing and Instructional Fabrication teams have joined forces to offer an integrative and holistic approach to offering virtual student support for this Fall semester. Through technical support, coaches and mentors, these services support students experiencing challenges with online course tools and specific software and making tools as part of their coursework.
Many existing services have been redesigned for virtual delivery, new services have been added, and hours expanded to address time zone differences. The process by which these are accessed has been streamlined, so students can be connected to help as quickly as possible.
Requests for any of the services below, as well as general questions about technology, or technology support, can be initiated through the Help Desk. This Fall, to accommodate students in different timezones, we have expanded Help Desk Hours to 8am - 8pm Monday through Friday.
We have added Help Desk Chat, making it easy for you to connect with one of our Help Desk staff. You’ll find a chat option on this page in the lower right corner, the Help Desk page, or any of the Educational Technology or Academic Technology pages on Portal. Simply click on the chatbot to open it and ask your question to get started! Someone will respond shortly during open hours (Mon-Fri, 8am-8pm), or as soon as we are next open.
Through Help Desk tickets and Chat, we can answer most technical questions, connect you with specialists who can troubleshoot more complex issues, and refer you to services available to best offer help for your specific needs, including all of the services listed below.
A team of staff and work study are providing support for technologies used to deliver instruction, such as Moodle, VoiceThread and Panopto. This team provides help documentation, delivers workshops and tutorial recordings, answers any questions from both faculty and student views and troubleshoots issues that come up. Contact the Help Desk to get help from these experts!
Studio Manager Office Hours
Studio staff are available to provide one-on-one or small group support for your projects. They can answer questions, troubleshoot your project or design, give you advice on tools and materials and help you figure out solutions that will work in your home studio.
Software and Skills Coaching
A team of staff and student coaches who are experts in software and tools that used by CCA students for coursework are available to meet one-on-one with you. They can help you get started with tools that are new to you, or help resolve a particular challenge that has come up with your assignment or project.
CCA librarians are available to provide support online for any of the library services, as well as assist students with in-depth research projects. You can connect with Library services via a Help Desk ticket, or use the “Chat with a Librarian” chat tool available on the Libraries site (https://libraries.cca.edu/).
CCA Maker's Commons
Community Spaces and Virtual Studios
The Maker’s Commons is an online community space hosted by CCA’s studio management team. This virtual shop is intended to provide opportunities for casual cross-discipline conversation, learning and collaboration in the same way that working together in on-campus studios gives students from Design, Architecture, Fine Arts, and the First Year Program a chance to interact, learn, and collaborate outside the classroom environment.
The Maker’s Commons will be a venue for the casual, fun, and social learning experiences that happen in our shops, studios and labs: live demonstrations, direct access to studio staff and experienced peers, tips about tools and materials, and conversations about critical concerns like sustainability and supporting diversity in our maker culture.
If you are a student interested in helping us build this space, please contact firstname.lastname@example.org. We will have some opportunities for paid positions for community managers and studio coaches.
This initiative will be launching soon, and will be available through Online Studio Resources.