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Student Making and Technology Support

Last updated on Sep 02, 2021

The Help Desk, Libraries and Academic Computing have joined forces to offer a holistic approach to remote support. These services support students experiencing challenges with online course tools and creative software as part of their coursework.

New services have been added and hours expanded to address time zone differences. The process by which these are accessed has been streamlined, so students can be connected to help as quickly as possible.


Help Desk

Requests for any of the services below, as well as general questions about technology, or technology support, can be initiated through the Help Desk. This Summer, we have returned to our normal Help Desk Hours, 9am - 5pm Monday through Friday.

Through Help Desk tickets and phone calls, we can answer most technical questions, connect you with specialists who can troubleshoot more complex issues, and refer you to services available to best offer help for your specific needs, including all of the services listed below.


Student Software Access

Information about accessing student software can be found on the Portal Student Software page. This includes software for classroom use, such as Moodle, Mural, Panopto, and VoiceThread, as well as project-specific software, like Adobe, Autodesk, Rhino, and many other titles.

For Moodle, VoiceThread, Panopto and Mural, we have a team that provides help documentation, delivers workshops and tutorial recordings, answers any questions and troubleshoots issues that come up. Contact the Help Desk to get help from these experts.

From the Creative Software Portal page you will have access to self-service software downloads, CCA’s VPN, help documentation, freeware, and other software resources (e.g. rendering). For assistance installing creative software, please contact the Help Desk.


Software and Skills Coaching

A team of staff and student coaches who are experts in software and tools used by CCA students for coursework are available to meet one-on-one with you. They can help you get started with tools that are new to you, or help resolve a particular challenge that has come up with your assignment or project.

If you would like to meet with a coach, please visit our Software Coaching page or reach out to Help Desk for a referral.



Library Services

CCA Libraries offer many online research resources beyond our print books. Our search engine at https://libraries.cca.edu/ covers millions of academic articles as well as complete ebooks.

If you have research questions, need technical assistance, or want to schedule a checkout, submit a Help Desk ticket, or use the “Chat with a Librarian” tool available at https://libraries.cca.edu/.