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October 1 Data Center & Systems Outage

Updated October 7, 2021, 12:34 PM Posted October 5, 2021, 1:00 PM

General updates

CCA's on-premises data center suffered extensive damage on Friday, October 1. Since that time, Technology Services has been working in coordination with functional owners and vendors to restore systems affected by the outage as quickly as possible.

Fortunately, many key systems, including CCA.edu, the Portal, primary administrative systems, and several critical systems related to academics (such as Moodle, VoiceThread, Panopto, and MURAL) are still up-and-running.

However, a number of critical systems remain unavailable and require further support to rebuild the applications, restore settings, and recover data. The damaged server is currently being assessed by a data recovery specialist.

Additional efforts entail partnerships with various vendors, and the recovery time may vary system to system. We will continue exploring workarounds and short-term options as we progress.

Please be assured that this remains Technology Services' highest priority. If you have questions, please contact the Help Desk.

System status updates

See our Systems Outage Tracker for a full list of which systems are working and which remain unavailable. This document is updated hourly.

Other things to be aware of

  • The CCA and CCA Guest WiFi networks are not accepting new registrations. To connect to WiFi on the San Francisco and Oakland campuses, please use the CCA-Temp network (access instructions here).
  • If you need to recover your CCA password, please reach out to the Help Desk (ph: 510.594.5010).
  • Some academic software is currently unavailable. Instructional Services is working with Chairs, Program Managers, and faculty to identify workarounds and alternative software packages while we re-enable our licensing servers.