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COVID-19 Information for Students

In response to the health risk posed by the spread of COVID-19, all CCA classes will take place remotely for the rest of the spring semester. This decision was made in alignment with recent recommendations and guidance from the San Francisco Public Health Department (SFPHD) and the Centers for Disease Control and Prevention (CDC).

CARES Act Emergency Relief Fund Information

CCA understands that many of our students are facing financial hardship due to the COVID–19 pandemic. The Financial Aid team is pleased to begin accepting requests for grants to assist our students in need through the CARES Act: Higher Education Emergency Relief Fund. This federal fund was created to provide emergency financial aid grants to students whose lives have been disrupted, many of whom are facing financial challenges. 

To be eligible for the CARES Act funding, students must meet the following requirements:

  1. Been financially affected by the COVID-19 pandemic on or after March 11, 2020 
  2. Completed a FAFSA for either the 2019–2020 or 2020–2021 academic year (if you have not completed a FAFSA, you can still do so for either of those academic years)
  3. Be eligible for federal financial aid

CARES funds may be used to help cover housing, food insecurities, travel, school supplies/technology, medical, and other related expenses. Documentation supporting your request must be provided with your petition (i.e., lay-off notices, receipts, bills, etc.).

Financial aid petitions are processed on a first-come, first-served basis. You can expect to receive notice regarding your petition within 7 to 10 business days after submission. The Financial Aid Office will notify you of the decision via your CCA email address. All CARES Act funds will be directly refunded to the students via direct deposit/paper checks. We highly encourage students to make sure you are signed up for direct deposit and your mailing address is current in Workday. 

Filing a petition does not guarantee your request will be granted. You can find instructions on how to complete a request here.

Summer Online Learning

The Online Learning @ CCA section of the Portal is your gateway to information, resources, and support to help you succeed in an online learning environment.  Most summer 2020 classes begin Monday, June 22.  Courses are taught online asynchronously over Moodle rather than synchronously over Zoom.  Registration and refund policies, timelines. and even terminology are different in summer 2020 than for the rest of the academic year.  

Summer 2020 Online Learning FAQ

Making sense of summer 2020 registration policies

CCA Housing

While we remain committed to keeping CCA’s residence halls open to those students who need them, we are asking those who have safe housing alternatives to move out of CCA residence halls for the remainder of the term. This is for the safety of residents, as it enables greater social distancing and provides flexibility in the event any student residents must self-isolate. Students who move out of the residence halls for the rest of the semester will receive a credit for their housing costs prorated to Tuesday, March 17. The Vice President of Student Affairs and Dean of Students followed up with student residents directly to provide detailed information about the timeline and processes for moving out and receiving a credit or refund. 

We also recognize that many of our students, whether due to global travel restrictions or other circumstances, rely on CCA housing for safety and security, and we will continue to welcome and support those students in our residence halls. 

Mental Health Support

If you need support, please fill out a CCA Care Form, contact Student Affairs, or consider the following resources:

  • CCA 24/7 mental health crisis hotline: 510-594-5099
  • CCA counseling: 510-594-3670 (non-urgent consultations, referrals, and appointments)
  • California Mental Health Warm Line: 855-845-7415 or visit online to take advantage of its instant messenger service.

During the campus closure, CCA Counseling Services continues to provide services. For detailed information about consultation, referral, and appointment availability, please check the Counseling Services Update & Timeline. For additional mental health resources, please visit Student Resources for Mental Health during COVID-19.

If you are having thoughts of suicide, please call the National Suicide Prevention Lifeline at 800-273-8255. or text HELLO to the Crisis Text Line 741741. If you identify as LGBTQ, contact the TrevorLifeline by calling their 24/7 line at 866-488-7386 or text START to their text line 678678.

If you are a student needing assistance contacting a healthcare provider or if you have questions regarding your insurance coverage, please email


Unfortunately, due to social distancing requirements and public gathering restrictions related to the COVID–19 pandemic, we are unable to hold our spring 2020 Commencement ceremonies and exhibitions as planned. While in-person ceremonies and exhibitions have been canceled, the Commencement Planning Committee has shifted its focus and energies toward designing an alternative celebration; one that honors our students’ accomplishments and time together at CCA, even as we must remain apart. The $100 graduation fee has been waived for graduates participating in the spring 2020 ceremonies. If you have already paid, the fee will be refunded to your student account.

Read the March 19, 2020 message to our 2020 graduates and their families from CCA President Stephen Beal.

Financial Resources + Student Support

We recognize that some students and their families are experiencing unexpected financial hardship due to the disruptions caused by COVID–19. Following are several policy changes and resources we’ve put in place to support our students during this difficult time:

Generous donors have contributed to establish a student emergency fund to assist with basic immediate needs (food, household items, lower cost supplies, etc.). To request assistance, please submit a CCA Care Form.

Additional aid may be available due to the extraordinary circumstances of the COVID–19 pandemic. Students experiencing unanticipated financial need should contact the Financial Aid Office by email or book a phone appointment to learn more about submitting an appeal for additional aid.

Students and families who are experiencing financial difficulties due to the pandemic are encouraged to contact the Financial Aid Office for a review of their financial aid and Student Accounts for tuition payment plans and billing. Both of these offices are here to help.

Students will not have registration holds placed on their accounts due to late payments for spring 2020. Any student who is unable to register for fall classes due to a hold should contact Student Accounts for assistance.

Students who are encountering additional challenges to completing their semester should submit a CCA Care Form to be connected with the appropriate resources.

Credits and Adjustments for COVID–19 Interruption

CCA is making the following adjustments to fees for the spring 2020 semester due to the disruption caused by COVID–19 and the shift to remote learning. Refunds or discounts will not be issued for spring 2020 tuition, as curriculum delivery continues, student services continue to be offered, and students will receive full credit for courses completed remotely, continuing progress toward their degrees. This practice is in line with our peer institutions of arts education, and recognizes the immense and ongoing efforts of our faculty, who have transitioned their courses to remote delivery.

Materials: Students will receive a prorated credit of 50% on materials fees for courses in which those materials were not distributed prior to the move to remote learning. These courses are currently being determined and students who are eligible for this credit will receive further details soon.

Housing: CCA student housing residents who are not continuing to live on campus will receive a prorated credit of their housing charges effective Tuesday, March 17.

Graduation: Students who would have participated in the spring 2020 Commencement have had their $100 graduation fee credited or refunded.

Student Employees

In order to avoid delays with your paycheck, student payment, or financial aid refunds, we strongly encourage you to set up direct deposit in Workday. If you do not have direct deposit set up, your paycheck will be mailed, so make sure contact information is up to date in Workday. Here is how to update your contact information.

Student employees should visit the Workplace Guidelines During COVID–19 Closure Portal page for information on key policies for our remote work environment, as well as tips and resources for staying connected while working apart.

At this time the college is paying all current, regular employees. When possible, student workers and TAs have transitioned to remote work; however, the college is currently paying regular employees, including student employees, regardless of whether they are able to work remotely or not.

Campus Access

Both CCA campuses are closed until further notice. Campus Access Information is available for students who need to access critically necessary personal items from lockers and studios. Please respect the public health order to stay at home, and do not come to campus unnecessarily.

Campus access does not provide entry to residence halls. Students who have departed from residence halls and left belongings behind are asked not to return to campus to pick them up at this time. This is to limit potential exposure from people coming in and out of the halls. Belongings will remain in students' rooms, and Residential Education staff has provided more information regarding the collection of belongings to residential students.