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COVID-19 Information for Students


CCA: REFRAME

Given the ongoing threat the coronavirus pandemic presents, the majority of our curriculum for the spring 2021 semester will be delivered online. As conditions and regulations permit, we will gradually open some facilities for student use, providing students access to shops and studios as much as is safe and manageable, with strict health protocols in place. On-campus housing and dining will remain available.


Financial Resources + Support

We recognize that some students and their families are experiencing unexpected financial hardship due to the disruptions caused by COVID–19. If you need financial assistance to purchase equipment and supplies, access the technology required for remote learning, or basic household needs, there are several programs available that may be able to help. Find out more about the financial resources available, including funding from the Federal CARES Act, and how to file a financial aid petition if your circumstances have changed due to the pandemic.

Students and families who are experiencing financial difficulties due to the pandemic are encouraged to contact:

Both of these offices are here to help.


CARES Act Emergency Relief Fund Information

For those eligible, additional aid may be available due to the extraordinary circumstances of the COVID–19 pandemic. The CARES Act: Higher Education Emergency Relief Fund-IHE/Student Aid provides funding to institutions to distribute emergency financial aid grants to students whose lives have been disrupted by the pandemic.

The Financial Aid team is pleased to begin accepting requests for grants to assist our students in need through the CARES Act: Higher Education Emergency Relief Fund. To be eligible for the CARES Act funding, students must meet the following requirements:

  1. Been financially affected by the COVID-19 pandemic on or after March 11, 2020 
  2. Completed a FAFSA for either the 2019–2020 or 2020–2021 academic year (if you have not completed a FAFSA, you can still do so for either of those academic years)
  3. Be eligible for federal financial aid

CARES funds may be used to help cover housing, food insecurities, travel, school supplies/technology, medical, and other related expenses. Documentation supporting your request must be provided with your petition (i.e., lay-off notices, receipts, bills, etc.).

Financial aid petitions are processed on a first-come, first-served basis. You can expect to receive notice regarding your petition within 7 to 10 business days after submission. The Financial Aid Office will notify you of the decision via your CCA email address. All CARES Act funds will be directly refunded to the students via direct deposit/paper checks. We highly encourage students to make sure you are signed up for direct deposit and your mailing address is current in Workday. 

Filing a petition does not guarantee your request will be granted. You can find instructions on how to complete a request here.

For additional information, please visit the following portal pages.

CCA Care Form

Students who are encountering additional challenges to completing their semester may submit a CCA Care Form to be connected with the appropriate resources.

It is important to know that the CARES Act funding is different from CCA Cares. CCA Cares offers referrals to campus resources while the CARES Act is funding that is distributed by CCA’s Financial Aid office.


Mental Health Support

If you need of mental health support, please consider the following resources:

  • CCA 24/7 mental health crisis hotline: 510-594-5099
  • CCA counseling: 510-594-3670 (non-urgent consultations, referrals, and appointments)
  • California Mental Health Warm Line: 855-845-7415 or visit online to take advantage of its instant messenger service.
  • IMMEDIATE RISK: If you or someone you know is at immediate risk of harming one’s self or others, call 911 or go to the nearest emergency room.

During the campus closure, CCA Counseling Services continues to provide services. For detailed information about consultation, referral, and appointment availability, check the Counseling Services Tele-Mental-Health portal page. For additional mental health resources, visit Student Resources for Mental Health during COVID–19.

If you are having thoughts of suicide, please call the National Suicide Prevention Lifeline at 800-273-8255 or text HELLO to the Crisis Text Line 741741. If you identify as LGBTQ, contact the TrevorLifeline by calling their 24/7 line at 866-488-7386 or text START to their text line 678678.

If you need assistance contacting a healthcare provider or if you have questions regarding your student insurance coverage, email healthinsurance@cca.edu.

For additional assistance or referrals please fill out a CCA Care Form.

Student Health Insurance

If you are a student needing assistance contacting a healthcare provider or if you have questions regarding your insurance coverage, please email healthinsurance@cca.edu.


Student Employees

In order to avoid delays with your paycheck, student payment, or financial aid refunds, we strongly encourage you to set up direct deposit in Workday. If you do not have direct deposit set up, your paycheck will be mailed, so make sure contact information is up to date in Workday. Here is how to update your contact information.

Student employees should visit the Workplace Guidelines During COVID–19 Closure Portal page for information on key policies for our remote work environment, as well as tips and resources for staying connected while working apart.

At this time the college is paying all current, regular employees. When possible, student workers and TAs have transitioned to remote work; however, the college is currently paying regular employees, including student employees, regardless of whether they are able to work remotely or not.


CCA Housing + Dining

We remain committed to keeping CCA’s residence halls open to those students who need them. It is our top priority to ensure the health and safety of our residents.


Online Learning

The Online Learning: A Student's Guide section of the Portal is your gateway to information, resources, and support to help all students succeed in an online learning environment.

The COVID-19 pandemic dramatically amplified the critical role that technology plays in the student experience. We understand that our students require access to technology to engage in the online learning and community environments. Educational Technology Services (ETS) and Creative Instructional Technology (CIT) have mobilized to respond to our students’ emergency access needs to hardware and software.


Campus Access

The following is dependent on county and state regulations and guidelines, which may change at any time. CCA is in constant contact with health officials and will update access information and conditions change.

During the spring semester, as conditions allow we will prioritize campus access for graduating seniors, graduate students, and students enrolled in hybrid courses. Hours and reservation instructions will be available on the CCA Portal once details are finalized.

When Health Department regulations allow, the Backlot on the San Francisco campus will be available for some scheduled in-person instruction related to hybrid classes. Some indoor shops on both campuses will be available to reserve for two-hour sessions with limited occupancy and limited work spaces. Some indoor and outdoor spaces for individual project work may be reservable. Shop access will be managed based on available resources as well as health and safety guidelines outlined in local public health directives.

Read more: Campus Access Information

Note: Campus access does not provide entry to residence halls. For housing information, please refer to Housing and Dining Protocols.


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