View/Reply To Your Tickets From Help Desk and other teams
CCA current and prospective students, faculty and staff can now log into a Customer Support site that enables you to view all of your past tickets, submit new tickets, and reply to open tickets that are managed through Teamwork Desk.
Teamwork Desk is a ticketing system the many departments at CCA use to efficiently respond to requests from current and prospective students, faculty and staff. A ticket is most often created when someone emails one of the department emails routed to Teamwork Desk, including helpdesk@cca.edu, ask@cca.edu, hr@cca.edu, benefits@cca.edu, admissions@cca.edu, info@cca.edu and many others.
When you receive a reply from any of these emails, you can simply view the response in your email and reply by email (unless the team is using "secure messaging" - see below). If you choose, you can also log into the Customer Support site to reply, or to see any of your past tickets.
1 Visit the CCA Customer Support site
Navigate to https://projects.cca.edu/support.
2 Login using Single Sign On (if you have a CCA account)
In the top right corner of the Customer Support site, click the Login link.
For CCA students, staff and faculty, please use the Single Sign On link at the bottom of this screen. This will take you to CCA's sign on page to login.
2 Login/Create Account (if you do NOT have a CCA account)
If you do not have a CCA account, you can create a new account or login to an existing account. To register for a new account, click the "Sign Up Now" link on the Login screen.
If you are signing in to view previous tickets, please use the email address associated with those tickets to create your new account.
3 View Your Tickets
Once logged in, you'll be able to select "My Tickets" from the menu at the top of the Customer Support site. Here, you'll find a list of all of the tickets you have previously submitted to any of the Teamwork Desk-managed emails at CCA.
By default, these tickets appear in chronological order. To see your most recent tickets, click the "Created At" link at the top of the table to sort.
Click any ticket to view the details. Here you can see the entire thread of messages between you and the team that handled your request.
If the ticket is still open (or recently closed), you can submit a reply to the ticket. This reply will be sent to the team responsible for handling your ticket.
Secure Messaging
Some departments, including benefits@cca.edu, that handle sensitive information have opted into Secure Messaging when replying to your requests. Secure Messaging is intended to ensure that information your information remains private, and does not send any replies via email. Instead, you'll receive an email that notifies you that you have received a new message, and you MUST login to the CCA Customer Support site in order to view the reply. This is similar to messages sent by your health care provider.
Email notifications of a new message will be appear as:
- From: Teamwork Desk <noreply@teamworkdesk.com>
- Subject: "New Ticket Notification"
Included in the email is a link to the CCA Customer Support site. Follow this link and login (follow the steps above) to view your tickets to see the response. You can also reply to the message from the Customer Support site.