Choose this when your question is about your account, record, or situation and you need advice from a specialist.

What to have ready: your student ID, relevant dates/terms, screenshots (if helpful), and your questions.

Departments & typical reasons to book:

Financial Aid

• Examples: FAFSA/CA Dream Act help, verification documents, understanding your aid package, and Satisfactory Academic Progress appeal.
• Book: Financial Aid Appointments

Student Accounts

• Examples: billing of tuition, housing/dorm fee, insurance fee and miscellaneous fees; payment plans and methods, and refunds
• Book: Student Accounts Appointments

Academic Advising & Planning

• Examples: help building your schedule, degree planning, course approvals, and academic standing questions.
• Book:
  • • Undergraduate Advising Appointments
    • Graduate Advising Appointments

Student Records

• Examples: graduation checks, transfer credit evaluations, major/minor changes, and enrollment verifications.
• Book: Student Records Appointments

Housing & Residential Education

• Examples: housing assignments, room changes, community standards (non‑emergency).
• Book: Housing Appointments

International Student Services (ISS)

• Examples: CPT/OPT, travel signatures, maintaining status, and I‑20 questions.
  • Review the Reduced Course Load (RCL) for F-1 students page, complete the Reduced Course Load (RCL) Authorization Request, and then schedule an appointment.
  • Off-campus job/internship Review Employment ISS, then schedule an appointment.
  • Please visit the Social Security Number portal page, then schedule an appointment.
• Book: ISS Appointments

Can’t find a time that works? Create a ticket and note your availability—we’ll help.