The Marketing & Communications team receives many questions each semester from all areas of the college. We created this FAQ to be a helpful resource. Here are the most frequently asked questions (FAQs), which we organized in the following sections:

• Crisis Communication
• Events & Photography
• cca.edu
• Social Media
• Brand
• Design Assets

If you have suggestions for changes to this page’s content, please contact us.

Please call 911 and contact Public Safety for any health and safety matters.

All crisis communications will be coordinated through Lindsay Wright. They can be reached via email at lindsaywright@cca.edu or +1 530-906-8805.

CCA uses Rave, a campus-wide emergency response network that quickly informs the community about any situation that poses a threat to safety. In the event of a campus emergency, email alerts will be automatically sent to all CCA email addresses. Students must opt-in to have additional alerts sent to cell phones, landlines, or alternate email addresses.

While we have a multimedia producer who makes strategic photos and videos for prioritized college-wide initiatives, this is not a service we are able to offer the college as a whole. We recommend contacting these freelance photographers.

Read our Event Promotion Checklist for best practices and tips.

You can now create your Eventbrite listing on the CCA Eventbrite account. Please email us to receive access to our Eventbrite account and instructions for creating your Eventbrite listing.

With sub-user access, you'll be able to create events and manage RSVPs.

Please email Marketing & Communications.

Each semester the Office of Marketing and Communications meets with key partners throughout campus to review events and activities scheduled for the upcoming semester. The Marketing & Communications team then determines what aligns with the strategic goals of the college and department, and will assign resources to cover as determined. If your event is not scheduled to be promoted and covered, we can provide a list of preferred vendors who can help with photography, videography, writing, editing, proofreading, etc.

Please review our Corrections Policy for guidance on how to submit a thorough request. Next, email us with the URL, if applicable, and a brief summary. We’ll follow up with you as soon as possible if we need clarification and when the issue is resolved.

Email us with the URL and your requested correction(s) or update(s).

Please take the time to:

• Review the page(s) again
• Verify that you have no more changes

While we do occasionally promote high-profile, institutional events on the homepage, this is not a service we are able to offer the college as a whole.

Stories for the homepage are selected by the Marketing & Communications editorial team based on institutional goals and priorities. We always appreciate learning about compelling stories happening on campus. Submit your story.

If we’re interested in featuring your story on the homepage, a Marketing & Communications team member will be in touch.

While we occasionally write programmatic and institutional press releases for high-profile news and events, this is not an on-demand service we can offer the college as a whole. Please email us to discuss your newsworthy item.

Congratulations! We want to know about it! Submit your ideas here or for consideration for CCA’s social media, CCA.edu, or the Creative Brief.

A successful social media presence requires a significant amount of time and effort! Please email us to set up a consultation with CCA’s social media team.

Please submit your tips to our Share Your CCA News form. If you can, try to give us at least a two-week lead time to thoughtfully plan our content.

Contact socialmedia@cca.edu to set up a consultation with CCA’s Social Media Manager. This consultation will get you up to speed on best practices, discuss your goals and how to achieve them.

We are unable to provide Brand Review services at this time. Please refer to our Visual Brand Guidelines. Pay particular attention to the CCA logo size minimums and color requirements, as listed in the Identity section.

You can find them in our Brand Toolkit.

CCA has a limited number of font licenses, and each one can only be installed on one machine at a time. If you have access, please don’t share your fonts. Instead, email us to request a license. You can also use our open-source alternate fonts that can be downloaded from the Brand Toolkit.

The Brand Toolkit has InDesign templates for print and digital use. We’ll continue to build out the template library, so check back again later.

CCA’s primary logo should be used at all times. Please refer to the CCA Visual Brand Guidelines for logo usage and how to apply to individual designs, and layout with other logos.

We are currently developing a CCA sub-brand system, so check back soon for unit-specific marks.

A new one is coming soon. We aim to make this available to departments soon.

CCA hosts a library of images and audio on VAULT and this will continue to serve as the archive for school media and student work. Many images on VAULT are licensed for reuse, provided they're not being used for commercial purposes (i.e., you're not selling copies of them). Please email Eric Phetteplace if you need VAULT support.

You can download a digital version of the CCA letterheads (SF and OAK) through Google Drive.

1. Log in to CCA email
2. Open Google Drive
3. Click "New," then choose "from a template" from the dropdown menu

Please contact Purchasing if your inventory of printed letterhead stock needs to be replenished.

Please contact Operations for signage requests.

We work with a number of experienced freelancers familiar with CCA’s branding and style guide. For a print vendor, please email Marketing & Communications.

Please peruse this list, where we’ve gathered our favorite vendors.

PDF versions of the San Francisco and Oakland campus maps are available in the Brand Toolkit site for download. If you need interior maps of the CCA campus buildings, or editable versions of maps for your collateral, please contact Operations.

Please include a few details about your project, so they can properly assist you.