No organization today can succeed without empathy at the core of its business strategy. But empathy isn’t just about compassion and consideration for your customers. It also means making sure all your employees and colleagues feel valued, heard, and appreciated. And that takes work. 

In this keynote, Minette Norman outlines her approach to ‘radical empathy’: a leadership plan that shatters outdated mindsets about work. She asks audiences to see vulnerability, emotion, and compassion as strengths—even in (or especially in) hard-driving industries. Minette helps us abandon ‘us vs. them’ mentalities, engage in active listening, and make time for the challenging conversations we’ve been putting off. This is a talk to empower leaders so they can take action—and embrace a model of leadership that’s backed by emotion as much as it’s backed by economics.