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Change, Reset, or Recover Your CCA Account Password

Last updated on Oct 14, 2024

Before you begin

If you know your password

Log in to the CCA Accounts website, then select the "Manage Password" tab. From there you can change your password or set up/update password recovery options. See instructions below for more information.

If you have forgotten your password

If you have forgotten your password, you can reset it yourself if you have set up password recovery options. Otherwise, you'll need to coordinate a password reset by calling the CCA Help Desk (+1 415-703-9560), available from 9am-4:30pm PT, Monday through Friday. See instructions below for more information.

Password resets (forgotten password)

Follow the appropriate steps below to reset your password.

If you have set up password recovery options:

  1. Go to the CCA Accounts website
  2. Select the "Password Recovery" tab
  3. Enter your CCA username in the dialog box
  4. Select your desired reset method, then click "Submit"
  5. Answer the security question as prompted or enter the reset token sent to your registered device, then click "Submit"
  6. Follow the prompts on-screen (see Change your password steps below for details)

Please note that any submitted password recovery request will generate a message to your CCA email verifying the validity of the request.

If you did not request a password change/reset, please contact the CCA Help Desk immediately (helpdesk@cca.edu).

If you have not set up password recovery options:

If you do not have password recovery options enabled, you'll need to call the CCA Help Desk (+1 415-703-9560) in order to reset your password. The Help Desk is available 9am-4:30pm PT, Monday through Friday.

The Help Desk account recovery process requires an identity verification process over Zoom. A Help Desk agent will schedule/coordinate a Zoom call at the time you call in. Please be ready with the following:

  1. A computer or device from which you can join the Zoom call with video enabled, and from which you can log in to your CCA account once a temporary password has been set up.
  2. One form of government-issued identification you can use to verify your identity during the call, such as a valid driver's license or passport.

Once you have been set up with a temporary password, you'll be able to follow the steps outlined below to change your password.

Change your password

1 Log in to the CCA Accounts website

Go to https://accounts.cca.edu/login, and enter your login credentials.

Note that you'll need to authenticate your login with Duo multi-factor authentication.

2 Select "Manage Password" from the website tabs

3 Select the "Change Password" tile

4 Update your password

  1. Select "Get Password Suggestions" to open the password helper, and follow the on-screen prompts to generate a new password.
  2. Enter your new password in the Password dialog box
  3. Click "Submit" to save your new password.

CCA recommends using a password manager to securely store and manage your online accounts. If you don't currently use one, CCA offers Dashlane password manager for current staff, faculty, and students.

Set up or manage password recovery options

You can set up password recovery options so you can reset your own password in the event that you've forgotten it.

1 Log in to the CCA Accounts website

Go to https://accounts.cca.edu/login, and enter your login credentials.

Note that you'll need to authenticate your login with Duo multi-factor authentication.

2 Select "Manage Password" from the website tabs

3 Select the "Setup Password Recovery Options" tile

4 Add new password recovery options or edit existing ones

Follow the on-screen prompts to add or edit password recovery options. We recommend adding both a valid mobile phone and security questions.