CCA Work Behaviors / Core Competencies
Achieving Results
- Fosters excellence by maintaining high standards for work tasks and projects.
- Prioritizes workload; understands long-term course of action and focuses on/adjusts daily activities accordingly.
- Makes difficult, timely decisions; understands trade-offs and consequences of action; acts promptly, demonstrating an eagerness to meet timelines and commitments.
- Uses resources efficiently and effectively; values sustainability.
- Demonstrates knowledge of and works within the framework of CCA’s business practices.
Equitable and Inclusive Practices
- Continuously gain knowledge, understanding, awareness of cultural and intercultural diversity, social equity, power and privilege.
- Develop skills, abilities, and attitudes to foster a supportive environment for all.
- Articulate and execute or support continuous improvement in programs, operations, and curriculum through the strategic use of culturally responsive data.
- Advance racial and social equity by actively working toward mitigating structural inequities in CCA policies, procedures, and processes.
Service Focus
- Maintains mutually beneficial long-term internal and external customer (e.g., students, donors, administrators, parents, etc.) relationships.
- Delivers what was promised when it was promised.
- Prioritizes activities to produce maximum value for customers and CCA.
- Appreciates the importance of quality and integrity as assets and core values at CCA.
Innovation and Driving Change
- Champions new initiatives and challenges the status quo when appropriate.
- Builds buy-in to change by preparing and involving those impacted.
- Demonstrates and nurtures creativity and intelligent risk taking, leads by example.
Communication and Teamwork
- Effectively interacts with others in achieving CCA’s objectives; establishes and maintains cooperative and productive working relationships.
- Practices constructive give-and-take and identifies options and solutions; seeks information frequently and shares information clearly.
- Listens to the input of others respectfully and effectively offers and/or willingly receives constructive feedback.
- Values diversity of opinions and work styles.
Job Knowledge and Expertise
- Proficient in technical and/or business skills required for successful job performance.
- Demonstrates knowledge of what needs to be accomplished within area of responsibility.
- Understands how work impacts CCA, its employees and customers.
- Actively seeks new skills to broaden knowledge base.
People Management (Manager Use Only)
- Actively promotes CCA’s mission, vision and values by walking the talk, showing compassion for staff, and treating others with respect and dignity.
- Motivates and inspires employees; expresses appreciation for their staff’s efforts.
- Communicates expectations to employees and holds employees accountable for their performance; provides regular and constructive feedback.
- Provides professional development opportunities to employees to the extent they are available.