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Create + Manage Financial Aid Requests Step by Step Guide

As a student, you can create requests in Workday to initiate changes related to your financial aid.


Request Types

The requests below can all be initiated the same way, but they have unique forms and requirements for completion.

FINANCIAL AID REQUESTS

  • Change of Loan Acceptance Decision - Accept previously declined loans.
  • Request Loans of Different Amounts per Semester - Accept award amounts (loans) that vary by academic period (term)
  • CARES Act Request - Submit a petition for emergency CARES Act Relief Funds

- Create a Request in Workday -

1. Log in to Workday.

a. Go to workday.cca.edu, and log in using your CCA Account credentials.

Workday home screen

2. Create Your Request

a. Enter Create Request in Workday’s search bar and click task that pops up.

Create Request task in the Workday search bar

Request Type dropdown

b. Select Request Type using the dropdown menu or by entering search terms (see list of request types above).

  • Select the All filter in the dropdown menu in order to see the available request types.
    • This guide is geared towards financial aid requests, but other types of requests may be added in the future and accessed using the Create Request task.

Request Type selected

c. After selecting the Request Type, click OK to proceed.


3. Complete Request Form

a. Enter required information for your request as outlined in the form (fields will differ by request type).

  • All requests contain a required Describe the Request field, where students are expected to provide a very brief explanation of the reason for the request.
Describe the Request field

b. When you have finished filling out the form, click one of the following at the bottom of the screen:

  • Submit sends your request to the appropriate CCA staff for approval.
  • Save for Later will retain a copy of your request form without sending it out for approval.
    • See step 4 for more information on managing draft and submitted requests.
  • Cancel will discard your request form.
Submit, Save for Later, and Cancel buttons

- Manage Requests -

4. View Your Requests

a. Enter My Requests in the Workday search bar and click the task that appears.

My Requests task in the Workday search bar

b. Review your request details in the My Requests table:

  • Request Type (see list above for available types).
  • Description, or what you typed in to the Describe the Request field (see step 3a above).
  • Status, or whether the request is in progress or resolved.
  • Resolution details, specifying if a resolved request was completed successfully or canceled.
  • Relevant dates, including request Initiation Date and Completion Date.
My Requests table

5. Revise a Draft Request

Request Related Actions button

a. From the My Requests table (see step 4 above if you need help getting there), find the request you have not yet completed.

b. Hover over the request name in the Request column.

c. Click the Related Actions button, which appears as three dots bounded by a rectangle to the right of the request link.


d. In the popup menu that appears, click Business Process.

e. Click Business Process Event History (a fancy way of referring to your request's details and status).

Request Related Actions menu

f. If you have chosen a draft request, you will see a My Actions tab in the resulting screen.

  • All requests, regardless of status, show Details and Process screens.

g. Click the Revise button under the Awaiting Me table column.

Revise Request button

h. Refer to step 3 above to complete the request form.


Protips

Create Request task in Finances Dashboard task/report menu.

#1: You can also initiate requests from the My Student Finances dashboard. From the Workday home dashboard, click My Student Finances from the applications menu. Under the Financial Aid section of the task/report menu, click Create Request.