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Medical Emergencies

Last updated on Dec 15, 2022

In Case of Emergency

Medical or Mental Health Emergencies

  • Call 911 or go to your nearest emergency room.  
    [For urgent, non-emergency mental health issues requiring immediate attention: Call CCA's mental health crisis hotline number: 415.551-9344.]

Campus-Related Emergencies

If you are enrolled in the CCA student insurance plan (which includes health insurance provided through Aetna):

To find a list of emergency rooms and urgent care centers, etc. that are considered in-network for Aetna, please do one of the following:

  • Visit and choose “California College of the Arts” as your school. From there, you can search for a specific doctor or the nearest facility.
  • Call Aetna Student Support line directly to speak with an Aetna representative and they will help you find a doctor or facility that is in network based on your location and zipcode.
    - Call Aetna Student Support at 1-877-480-4161.
    - Dial "0" to skip to speak with an Aetna representative.
    - Call before 3:00pm (PST)
  • Call the Aetna Advice Nurse Line at 1-800-556-1555.

The list of facilities on this site is for informational purposes only.

If you have an urgent medical situation and are unsure about your medical coverage, but you are well enough to make a phone call, please call your insurance company to find out your coverage information; otherwise, you should go to the closest hospital.

Emergency Rooms


  • Highland Hospital (public hospital)
    • 1411 E. 31st Street, 4th Floor (street level), Oakland, CA 94602
    • (510) 437-4800

San Francisco

Urgent Care centers


San Francisco

Emergency Contact Information

Help Us Support You in an Emergency

Complete Workday Inbox Items

  • When students experience a crisis during their time at CCA, staff are here to offer support.
  • Please help us to help you by making sure that your contact information and emergency contacts are always up-to-date.
  • Since some students' information changes during their time at CCA, we are asking all students to confirm that their information is accurate each semester.

Continuing Students:

  • Check your Workday inbox for the following tasks:
    • Update My Emergency Contacts
    • Update My Primary Home Address
  • Complete each task using the buttons within your Workday inbox tasks.
  • Troubleshooting Tips:
    • For "Update Emergency Contacts," add "Emergency Contact" to the "Relationship Type" field, or the task will not be complete. Adding "Emergency Contact" will resolve this common error.
    • Check out the brief step-by-step video for details about how to resolve errors & submit the tasks!
  • Since you’re in Workday

Newly Admitted Students:



Rave is the campus wide emergency response network that quickly informs the community about any situation that poses a threat to safety. In the event of a campus emergency, email alerts will be automatically sent to all CCA email addresses. All CCA Community Members (Students, Staff and Faculty) are automatically enrolled to receive Texts and Email messages via their personal contact information on file in their "Workday" profile.

More information: