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Communication and Correspondence

Last updated on Dec 12, 2019

Email as Official Communication

Some CCA offices are required by federal regulation to mail documents to students. With that said, email remains a primary official means of communication for the College, and students are expected to check their CCA email regularly. Such expectations extend into break times when updates and instructions related to academic standing are distributed via email, typically within a month of the last day of each semester. These updates and instructions can require timely action and directly relate to a student's ability to enroll or remain enrolled at CCA.

Students who forward their CCA email to personal accounts are responsible for ensuring that essential CCA messages are not being filtered by their personal accounts. In many cases, College procedure will require that students communicate with CCA offices via their CCA email rather than their personal accounts.

Whenever possible, CCA staff and faculty will refer to students by their chosen name. Students are encouraged to enter their chosen name in Workday so that it will display on course rosters and other internal College documents. Some offices (International Student Affairs and Programs, etc.) are required to use legal names in documents that they issue, but they will use chosen names in conversations, email, and other forms of direct communication with students. Students who have questions about chosen name entry or usage can contact the Student Records office.

Student Mail & Packages

CCA will not accept mail or packages for students who do not reside in College housing.

Contacting Instructors

The College will not release instructors' home addresses or telephone numbers. Students are encouraged to use the email addresses listed in Workday, course syllabi, or the Portal to contact instructors. Mail for Oakland faculty may be delivered to the faculty mailboxes located next to the Public Safety desk in the Oliver Art Center. Mail for San Francisco faculty may be delivered to the faculty mailboxes adjacent to Simpson Library.

Institutional Complaints

Students who have exhausted the College's internal processes for handling a complaint (other than those related to Civil Rights) and are unsatisfied with the result may wish to contact the Bureau for Private Postsecondary Education for review of a complaint. The bureau may be contacted at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95833,, 916.431.6924, fax 619.263.1897.

Please see the Portal pages related to Discrimination and Unlawful Harassment, Sexual Misconduct, and Access/Disability Services for information on making inquiries, appeals, or complaints to the Office of Civil Rights.

Emergency Messages

Emergency messages for students are directed to the Student Records Office (510.594.3651 or 415.703.9579) or Student Affairs main offices (510.594.3678 or 415.551.9265). No student home address or telephone number will be released to any person without the student's written permission.