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Here you'll find some frequently asked questions about Moodle. You can click a question from the list below to jump directly to it on the page. If you find that your question isn't answered here, or is a little more specific, please contact the Help Desk by emailing


My student(s) cannot find my course page. Can you add them to my course?

Generally, no. Students are enrolled in Moodle classes automatically based on data gathered from Workday. If you have verified they are enrolled, but are still unable to see your course page, you may have to check your course settings to make sure your course visibility isn't set to Hidden.

How do I know if my course is hidden, and how do I un-hide it?

All courses are created in Moodle with their default visibility set to hidden. This way you can add materials and activities without worrying whether students can access them.

Once you are ready for students to interact with your course, go to your course, and click the gear icon ⚙️in the upper right-hand corner. Select Edit Settings, find the Course Visibility setting, and make sure it's set to Show.

For more detailed instructions, see the help document on Hiding / Unhiding a Course Page.

Course Visibility option

Why did my course disappear from my dashboard's "Course overview" block?

Check the filter for your Course overview block — if you don't see your course, it is probably not visible because of your filter settings. Remember you may be working on a course before it has started so the "In Progress" filter may hide it. The "All" filter is recommended.

Course Overview block's All filter

My teaching assistant (TA) isn't part of my course. How can I add them?

Teaching assistants aren't automatically added to courses like students are. If you are the instructor of the course, you can add the TA manually using the enrollments page. Contact the Instruction Design team through for assistance.

Students should never be manually enrolled in a Moodle course. All student enrollment data comes directly from Workday.

When can I start creating my course content?

The time that courses become available for instructors to edit can vary. An announcement will be posted on Moodle's main page when courses are ready for instructors to use.

How do I upload a file to Moodle?

First, make sure you have editing for your course turned on. The easiest method to adding new files is simply to drag and drop it right onto the course page.


You can rearrange its location after you've added it as well. For more detailed editing instructions, see our page on Editing in Moodle.

Can I drag and drop a folder of files into Moodle?

Though you can drag and drop individual files directly into your Moodle course, you cannot drag and drop folders. If you wish to have a folder of files on your course page, you must use the Folder resource. Learn how to add activities and resources here.

Add Folder Resource

Can I upload multiple files with Moodle's File resource?

A common issues many instructors run into is the inability of the File resource to show multiple files. If you create a new File Resource and upload more than one file with the Moodle File Picker, only the first file displays. The second file does not show up on the Moodle page, even though the file appears in the Select Files Box. You should use the Folder resource if you plan on uploading multiple files at once.

I added a block, but it doesn't show any information. Why not?

Certain blocks, namely the Attendance, Quiz result, and Glossary entry blocks, require equivalent activities to be created. Read more about blocks here.

Why aren't my Vimeo embeds working/displaying?

This is mainly an issue with the embed code that Vimeo provides users. Follow these steps to successfully embed a Vimeo video:

1. Make sure to only copy the first half of the Vimeo embed code: the section that begins and end with <iframe> and </frame>.

2. Next, create a new Label resource in your Moodle course.

Add Label Resource

3. In the text editor that appears when you create a Label, click on the down arrow button to display all editing options.

Expand all options button on text editor

4. Click the HTML button (</>), then paste the embedded code here.

Paste embedded Vimeo code in text editor

5. Click Save and return to course to complete your video embed.

One of my students was not enrolled in the course, and can't see the page. Can you enroll them manually?

Students should not be enrolled manually in a course. Enrollment data is provided by Workday to Moodle in order to automatically enroll students. Sometimes this process can take 24 hours to complete. If after this point your student still isn't enrolled, please contact the Instructional Design team via Help Desk by emailing

What formats work with the annotation tool in the Moodle grading screen?

Moodle will attempt to convert student submissions into PDFs so that you are able to annotate on them while grading on the grading screen. Not all file formats can be converted. Supported formats include: rtf, doc, xls, docx, xlsx, ppt, pptx, pdf, html, and most image files (except .HEIC). You can restrict your assignment to only accept these types of files as submissions by your students. Note that even when they use these formats, there are times when Moodle has trouble converting a particular file and you will not be able to use the annotation tool on that file.

How long do I have access to my old courses?

Short answer: up to four years. For further detail's, see CCA's Moodle Retention Policy.

Did my announcements email reach my students?

For your Announcements forum to email students, your course must be visible (edit settings > set Course visibility to "show"). Read more about Announcements here.

Note that students only receive notifications for forums if they are subscribed, but under Subscription and tracking in a forum's settings, you can set a forum's Subscription mode to Forced subscription. Note that students can choose whether or not Moodle sends them emails, so even this does not necessarily email them, but they will receive notifications in whatever modalities they chose in their preferences.

Why did I get an “Error sending message” pop-up when I tried to send a message to my students?

This error appears when one or more users are unable to receive messages. Common causes include sending messages from the Participants page while a course is still Hidden or users with a “suspended” enrollment or other account problems.

To unhide a course, click Edit Settings and set the Course Visibility to Show. For more detailed instructions, visit Hiding / Unhiding Courses.

If you want to contact students but are not ready to unhide your course, you can email your class from your Course Section Page in Portal. For further assistance, contact Helpdesk.

How do I change my course's start or end dates?

The course start and end dates impact where your course shows up for you and your students. Incorrect dates can lead to confusion and make courses difficult to find.

To check/edit this date,

  1. Go to your Moodle course.
  2. Click on the “Gear" and select “Edit Settings.”
  3. Locate the “Course start date" and "Course end date" in the General section.
  4. Make any necessary changes, paying special attention to the time field (24-hour).
  5. Scroll down and click Save and display to save your changes.
Moodle Course Dates

We recommend that you check off the Enable checkbox to the right of the end date and set it for approximately a week after your class ends; this allows you and the students a chance to easily access the course before its status is changed to "past." Do not use the "Calculate the end date from the number of sections" setting. All classes with the "past" status can be located via the filter in Course Overview in your Moodle Dashboard or your Moodle Profile.